FAQs | Shop Artsite Online

Frequently Asked Questions: Shop Artsite Online

Are the works Original Artworks?
Every work in this site is an authentic and original work of art, each artist guarantees the integrity of the original work and holds the copyright and moral rights in the work.
 
Original limited edition printmaking (artist prints):
  • Original Artworks include limited edition Artist prints made by the artist using traditional techniques of Intaglio including etching; Relief including lino-cut, wood block and related; Serigraphy including screen-printing; Lithography and related combinations of these processes.
  • The artist wholly creates the artwork using what is often a very time-consuming and skilled process from start to finish.
  • The artist may use a master printer to edition the final work.
  • In general Artist hand printmaking editions are very limited – usually between 8 and 30 prints subject to the print technique used and whether editioned by a Master Printmaker who is not the Artist. 
  • Artist proofs (A/P)are generally limited to 2 prints (and no more than 10% of the final edition size) and effectively considered identical to the edition. The Artist Proof is used by the artist printmaker, or the master printer,to reference against during the edition process to create a “true” edition. 
  • This integrity of technique means that you can buy a work from the edition in the knowledge they will be substantially identical to the rest of the edition. 
Please Note: Original Artworks do not include digital Reproductions, Poster prints, Giclée prints of works “reproduced from an original art work that was made in another medium” – this is not an original artwork even if signed by the artist.
 
 
The Technical:

Original Artwork is sold As-Is.

  • The description and information about the Artwork in this Site is sourced from third parties (the Artist). We have made every effort to ensure that the information in this Site is correct and up to date, however we take no responsibility for the accuracy, currency, reliability or correctness of any information that is sourced from third parties.
  • Images used in this Site are true photographs of each item of Artwork
  • We have made every effort to display as accurately as possible the colours of artworks that appear in this Site. However, as computer monitors vary, we cannot guarantee that your monitor´s display of any colour will be completely accurate.
Artwork in this Site (unless sold prior) is available for viewing at our galleries physical stockroom before online purchase, by appointment (02 9519 9677) or during opening hours.
 
Due the nature of Original Artwork, once you have placed and confirmed your order in this Site, Artwork is non-refundable due to change of mind.
Am I buying directly from the Artist?

Yes, you are buying direct from the Artist.

We have carefully curated exhibition quality artwork from our represented, associate, Indigenous and emergent artists for your consideration.

Each work in this Site (unless sold prior) is available for viewing at our galleries physical stockroom before online purchase, by appointment (02 9519 9677) or during opening hours.

Artsite® is accredited by NAVA (National Association for the Visual Arts) and, as the Artist’s agent, we are committed to maintaining high standards of ethics and integrity in our relationships with Artists and Gallery Clients in the primary art market.

Artsite is a signatory member of the Indigenous Australian Art Commercial Code of Conduct, and we are fully committed to ethical and transparent business dealings with Indigenous artists and Art Centres.

The Technical:

  • All sales transactions in this Site are between the purchaser and the Artist.
  • Artworks are being sold subject to a Contract of Consignment, Artsite® is the Artist’s Agent.
  • You are purchasing the work directly from the Artist.
  • Title in the artwork is transferred to the purchaser, at time of payment in this Site.
  • Copyright in each work is and remains with the Artist – All rights reserved.
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How do I Purchase Original Artwork in this Site?
Artwork can be purchased in this Sites encrypted secure online payment portal by following the online instructions after clicking the “Add to Cart/Buy Now” Button.
 
Or you can visit us and purchase in Gallery.
  • Artwork in this Site (unless sold prior) is available for viewing at our galleries physical stockroom before online purchase, by appointment (02 9519 9677) or during opening hours.  Covid Safe Hours
 
Please Note:
  • Purchase of Artworks in this Site can only be made with delivery within Australia.
  • We currently do not arrange deliveries outside of Australia.
Can I use Art Money?

Art Money loans for purchase of Artworks is currently available for in-person purchases made in the gallery, unless prior arrangements have been made with Art Money.

Art Money is currently developing an online purchase capability option.

The Work Around:

After you have obtained a Loan Approval Number from Art Money – please phone the Gallery on 02 9519 9677

  • Enquiries – Art Money: 1300 31 66 11
  • Email: info@artmoney.com.au
The Technical: 
Due the nature of Original Artwork, once you have placed and confirmed your order in this Site, Artwork is non-refundable due to change of mind.

Artwork in this Site (unless sold prior) is available for viewing at our galleries physical stockroom before online purchase, by appointment or during exhibition opening hours.

Can I see the work in the Gallery before purchase?

Yes absolutely!

We love showing our artists’ works in the gallery and in our stockroom. We know each artist personally and would love to show you and talk about their work with you. You can make an appointment to visit or drop in during at the weekend Saturday and Sunday 11am – 5pm. 

Artwork looks better in the real and once you have become familiar with an artists’ work then you can purchase in this Site with confidence.

Artwork in this Site (unless sold prior) is available for viewing at our galleries physical stockroom before online purchase, by appointment (02 9519 9677) or during opening hours.  Covid Safe Hours

Images used in this Site are true photographs of each item of Artwork.

If you cannot get to the gallery then we can arrange a video call with you to view the artwork.

Please note: We have made every effort to display as accurately as possible the colours of artworks that appear in this Site. However, as computer monitors vary, we cannot guarantee that your monitors’ display of any colour will be completely accurate.

Who puts the prices on the Artworks?

The Artists provide us with the prices of the work under an agreement whereby we act as the agent gallery and in the best interest of the artist.

Artists prices are determined by their career profile, previous sales achieved, Awards, finalist exhibitions, critical recognition, gallery representation and recognition by acquisition into significant Public and Corporate Collections in Australia and Internationally.

All Artist prices in this Site are for the Original Artwork only and are the same price in this Site as in the Gallery.

Our artists protect their reputation, and your investment in purchasing their work, by not underselling their own reputation and profile value based on prices achieved for their work.

The Technical:

  • Where the description describes the work as Framed, the price of the Artwork includes the Frame.
  • For artist editioned original prints the Artwork will be described as Framed or Unframed and priced accordingly.
  • Please read the description carefully and ask any questions before proceeding to purchase.

GST
Artist prices shown in the Site are in Australian dollars and are inclusive of GST if applicable.

Artwork in this Site (unless sold prior) is available for viewing at our galleries physical stockroom before online purchase, by appointment (02 9519 9677) or during opening hours.  Covid Safe Hours

Is the colour correct in the photograph?

We love this question – it can be a bit of an issue for buyers that are not familiar with an artists work, and that is why each artwork in this Site (unless sold prior) is available for viewing at our galleries physical stockroom before online purchase, by appointment (02 9519 9677) or during opening hours.

The Technical:

  • Images used in this Site are true photographs of each item of Artwork.
  • We have made every effort to display as accurately as possible the colours of artworks that appear in this Site. However, as computer monitors vary, we cannot guarantee that your monitors’ display of any colour will be completely accurate.
  • All images are provided by the artist and where an artist has used a professional photographer, this is acknowledged at the side of the image.
  • By accessing this Site and using this Sites online purchase portal, you expressly acknowledge that characteristics such as shape, dimensions and colour may differ slightly between the photographic image/s and the physical Artwork itself.
Can I pick Up from the Gallery?

Yes, you can pick up from the gallery.

The Technical:

Collecting your Original Artwork purchase from the Gallery

  • If you choose to Collect your purchase from the Gallery (Local Pick Up) at check out please wait for Us to send you a confirmation email with Collecting your purchase from the Gallery instructions.
  • In most cases pick up from the Gallery will be available on the next business day following your online purchase.
  • Collection can be arranged by appointment, or made during normal Exhibition opening hours from:
    Artsite Galleries, 165 Salisbury Road, Corner of St Marys Street, Camperdown NSW 2050 Australia.
  • When collecting your order please make sure that you bring with you the following:
  1. Valid photo ID, eg.: Australian Drivers Licence
  2. A copy of your Online Purchase payment receipt
  • If you have nominated someone other than yourself to pick up your purchase, we may require contact with you prior to releasing your order.
Can my artwork purchase be delivered?

Yes, we can arrange delivery!

Some of our artworks include free delivery as a courtesy of the gallery and unlike other sites our artists’ prices have not been increased to cover delivery costs.

The Technical:

  • If you choose to have your purchase delivered to your address at check-out please wait for Us to send you a confirmation email with Arranging Delivery and Insurance instructions.
  • Delivery is at cost to the purchaser unless the artwork purchase qualifies for free delivery as a courtesy of the gallery.
  • Currently we are only able to arrange delivery within Australia on your behalf.
  • We do not arrange delivery to parcel lockers within or outside of Australia.
  • We recommend insurance at all times.
  • Insurance is not included in “flat-rate” or “free” delivery.
  • Returns are not available for items damaged in shipment.

Authorised Signature required on Delivery

  • You, or your authorised person (18+, Photo Id may be required) will need to be present at your nominated delivery address to sign receipt of delivery.

Estimated Delivery Times

  • 1 – 3 business days (Sydney)
  • 2 – 5 business days (NSW)
  • 5 – 7 business days (VIC, SA, ACT, QLD)
  • 7 – 14 business days (WA, NT & TAS)

Please allow for an extra day or two for all rural deliveries.

Please note: these delivery guides are estimates only and we can not be responsible for shipping times after the item has been picked up by your courier from the gallery.

Can I change my mind after purchase?
The short answer – if you “change your mind” is unfortunately – no.
 
The Technical:
  • Due the nature of Original Artwork, once you have placed and confirmed your order in this Site, Artwork is non-refundable due to change of mind.
  • Artwork in this Site (unless sold prior) is available for viewing at our galleries physical stockroom before online purchase, by appointment or during opening hours.

Can I return my artwork purchase?

Subject to our absolute discretion, your purchase of Artwork is final.

Artwork in this Site (unless sold prior) is available for viewing at our galleries physical stockroom before online purchase, by appointment or during exhibition opening hours.

We may be able to assist you in specific circumstances subject to our Conditions of Return.

The Technical:

Returns for exchange or store credit are accepted strictly at our absolute discretion and within the period of seven (7) days from date of purchase or certified date of delivery.

Return and Exchange

  • At our absolute discretion, and subject to Conditions of Return (below), we may provide you with a Return and Exchange Credit to the value of your purchase in the event that you wish to simultaneously return and exchange Artwork purchased by you in this Site for a different Artwork available in this Site, or available in the Gallery Stockroom.
  • This simultaneous return and exchange is final.

Return for Exchange Credit

  • At our absolute discretion, and subject to Conditions of Return (below), we may provide you with an Exchange Credit to the value of your purchase, less our Restocking Fee, in the event that you wish to Return for Exchange Credit Artwork purchased by you in this Site.
  • This Exchange Credit (less the Restocking Fee) will expire twelve (12) months from original date of purchase.

Restocking Fee

  • A 15% of purchase price Restocking Fee will apply to all Original Artworks Returned for Store Credit
  • Note: This Restocking Fee does not apply for simultaneous Return and Exchange.

Conditions of Return


Returns for exchange or store credit are accepted strictly at our absolute discretion and within the period of seven (7) days from date of purchase or certified date of delivery under the following conditions:

How do customers return items?

  • Purchasers should contact the gallery by email here stating the reason for the return, and request approval for Return and Exchange or Return for Store Credit within 48 hours of certified receipt of delivery or within 48 hours of date of purchase if collected from gallery.
  • Return and Exchange or Return for Store Credit Approval must be obtained from Us prior to any returns being accepted.
  • Approved returns of Artwork for Return and Exchange or Return for Store Credit must re-packaged in the original materials and returned to the gallery within the period of seven (7) days from date purchase.
  • The Artwork and its packaging must be returned complete and undamaged, and in original condition.
  • Purchasers are responsible for all return delivery costs for approved Return and Exchange or Return for Store Credit.
  • Artwork approved for Return and Exchange or Return for Store Credit may be returned by the purchaser to the Gallery during normal exhibition opening hours or by appointment within the period of seven (7) days from date purchase.
  • Any unpaid transport costs will be deducted from the Return and Exchange or Return for Store Credit amount.
  • The gallery reserves the right to withdraw approval for Return and Exchange or Return for Store Credit where the artwork is found not to be in original condition upon receipt by the gallery.

When do items need to be returned?

Artwork approved for Return and Exchange, or Return for Store Credit, must be returned to the gallery within the period of seven (7) days from date of purchase, or certified date of delivery.

Where do items need to be returned?

Artworks must be returned in original condition and wrapping within seven (7) days from date of purchase, or date of certified delivery, to:

Artsite Galleries, 165 Salisbury Road, (Corner of St Marys Street), Camperdown NSW 2050 Australia.

Shipping for returns?

  • Delivery and insurance cost of returning artworks for approved Return and Exchange or Return for Store Credit is the responsibility of the purchaser.
  • Delivery of the exchanged work is the responsibility of the purchaser.
  • All delivery and return costs are the responsibility of the purchaser.

General

Due the nature of Original Artwork, once you have placed and confirmed your order in this Site, Artwork is non-refundable due to change of mind or you fail to pick up your purchase, or fail to accept delivery of your purchase.

Can I get a refund?

Subject to our absolute discretion, your purchase of Artwork is final.

The Technical: 
  • Due the nature of Original Artwork, once you have placed and confirmed your order in this Site, Artwork is non-refundable due to change of mind, or you fail to pick up your purchase, or fail to accept delivery of your purchase.
  • Artwork in this Site (unless sold prior) is available for viewing at our galleries physical stockroom before online purchase, by appointment or during exhibition opening hours.
I am an Artist - how do I show my work in this Site??

We would be happy for you to introduce your work to our gallery curators.

Please make a submission via our Call to Artists page found here ⇒.

Our curatorial approach is focused on promoting exemplary local and Australian artist practices.

We encourage local, Sydney and Australian artists to make a submission for consideration via our Call to Artists page found here ⇒.

Can I ask another Question??

Absolutely!

All we ask is that you have checked out the other FAQs first?

Please use the contact form here⇒ and we will endeavour to assist you as soon as possible.

Or phone us on 02 9519 9677.  Please leave your name and contact number if we are on another call.